About Market Force

About Us

Following the acquisition of Retail Eyes in September 2011, Market Force has brought a fresh twist and new excitement to customer experience improvement in the UK and Europe.

While most other companies can only provide a partial view of the customer experience, today at Market Force, we are pioneering the new space of customer intelligence to complete the customer experience picture for our clients.

Specialising in creating and delivering unique customer intelligence programmes, we work with some of the world’s largest brands and retailers to help them stand out from the crowd.

Our programmes measure, manage and improve customer experiences across all your customer touch points; leading to greater customer retention, improved average transaction values and increased customer advocacy.

We gather customer intelligence using a combination of:
 
  • Mystery shopping
  • Online customer satisfaction surveys  
  • In-store brand compliance audits
  • Footfall data
  • Financial results
 
Utilising our leading edge, proprietary online live and dynamic customer intelligence platform, KnowledgeForce™, our clients are able to easily understand detailed, reliable and meaningful insights from genuine customers.

We pride ourselves on inspiring entire businesses, from the board room through to frontline teams, to deliver exceptional customer experiences.

Working in partnership with our clients, our analysts and marketing teams convey data, identify the biggest influences in customer experiences, offer opinions, actionable insights and practical communication to all levels of their businesses.