Latest News From Market Force

Latest News

Market Force Launches Global KnowledgeForce Customer Intelligence Platform

Tue 28 January 2014
Milton Keynes, 28 January, 2014 – Market Force Information, a worldwide leader in customer intelligence solutions, today announced the official launch and general availability of KnowledgeForce™, a customer intelligence platform that empowers consumer-facing businesses (retailers, grocers, restaurant chains, petrol stations, etc.) to spend more time fixing problems and less time finding them

95% of shoppers have used Self-Service check-outs, according to Market Force Study

Tue 17 December 2013
Milton Keynes, 17th December, 2013 - 95 per cent of shoppers have used self-service check-outs, but supermarkets shouldn’t get rid of their check-out staff just yet, according to Market Force Information’s recent study.

Customers Attracted to Promotions, but Customer Service Keeps them Loyal, according to study by Market Force

Mon 9 December 2013
Milton Keynes, 9th December, 2013 – Vouchers and other promotions help bring in new customers to supermarkets, but providing a great customer experience keeps them coming back, research by Market Force Information reveals. One in five customers in the survey said that they use  a voucher at a supermarket that was not their primary or secondary supermarket, and 93 per cent of respondents said that they would return again in the future if their experience was good.

Iceland shoppers most likely to recommend their supermarket and Waitrose customers are the most satisfied

Tue 3 December 2013
Milton Keynes, 3rd December, 2013 – While shoppers are more likely to shop at Tesco, Waitrose customers are the happiest according to a new study of 2,500 consumers conducted by Market Force Information, a worldwide leader in customer intelligence solutions.

ASDA is Voted the UK’s Favourite Petrol Retailer

Wed 18 September 2013
ASDA has been ranked as the nation’s favourite forecourt in a new independent study by Market Force Information.

Punch Taverns Appoint Market Force For New Mystery Shopping Programme

Tue 5 February 2013
Market Force to launch largest mystery shopping programme of its kind in leased and tenanted pub sector

Bonmarché puts shopper first with new customer experience programme

Tue 30 October 2012
Award winning women’s retailer Bonmarché, has appointed Market Force Information to launch a customer experience programme.

“Please may I see your ID?” - One in five young customers feel embarrassed and intimidated when asked for ID

Fri 17 August 2012
A survey of 1,506 UK consumers aged 18 – 21 by customer Intelligence company, Market Force Information, has found that one in five young customers feel embarrassed and intimated when they are asked for ID whilst purchasing age restricted products or visiting age restricted locations.

A SMOKING RESULT - 1 in 5 customers visit pubs more frequently as a result of the smoking ban

Thu 5 July 2012
Survey of 4,817 UK consumers finds 1 in 5 visit pubs more frequently following smoking ban

Tesco tops forecourts for fuel and 1 in 4 customers choose to fill up in forecourts with friendly and efficient service

Tue 19 June 2012
Market Force survey reveals that consumers are twice as likely to fill up their cars at Supermarkets and 1 in 4 will choose a forecourt with friendly and efficient service.

Market Force Information Receives the Red Herring Top 100 Americas Award

Fri 25 May 2012
Market Force was named a Red Herring Top 100 North America award winner. The award recognises the leading private companies from the Americas, celebrating their industry innovations and technologies.

Service Is Twice As Important Than Price When Customers Are Making Recommendations

Mon 5 March 2012
Research finds that customer service is twice as important as price when customers are being asked to recommend a pub or restaurant.

Fusion Lifestyle appoints Retail Eyes to launch a bespoke customer experience improvement programme

Tue 31 January 2012
Sports and Leisure organisation appoints Retail Eyes to launch a bespoke customer experience improvement programme.

7 out of 10 of shoppers prefer to spend in-store

Thu 10 November 2011
But it’s the online bargains that are keeping them away

Retail Eyes Acquired by Market Force Information

Mon 19 September 2011
Retail Eyes becomes Market Force’s European Centre of Excellence for customer intelligence solutions

Guoman & Thistle Launch Engagement Survey

Wed 27 July 2011
Hotel group appoints Retail Eyes to run bi-annual colleague engagement survey.

Stonegate Expands Customer Experience Programme

Tue 19 July 2011
Pub Co rolls out customer satisfaction survey to sit alongside its mystery guest programme with Retail Eyes.

Compass Group Shortlisted For Award

Wed 6 July 2011
Retail Eyes client reaches finals in the 2011 UK Customer Experience Awards

8 out of 10 Would Not Recommend Their Employer

Thu 23 June 2011
New research from Retail Eyes and the Retail Gazette

Shoppers Prefer Malls To High Streets

Thu 9 June 2011
6 out of 10 prefer to shop indoors and it's not just because of the weather.

Retail Eyes To Help Compass Group

Tue 22 March 2011
Achieve best in service with unique customer experience improvement programme.

JD Wetherspoon Extends Retail Eyes Partnership

Mon 14 March 2011
As customer experience scores improve by ten per cent

SUBWAY Overtakes McDonalds To Become...

Tue 8 March 2011

The world’s largest restaurant chain

Retail Eyes Signs Up Record Number Of Mystery Shoppers

Mon 24 January 2011
Nearly 10,000 mystery shoppers registered in one weekend

Value for money more important...

Tue 11 January 2011
than low price say 83% of shoppers when making purchase decisions

Holland & Barrett Owner NBTY Expands Programme With Retail Eyes

Mon 20 December 2010
Customer experience programme to be expanded into 260 Julian Graves stores

Retail Eyes Ranks In Deloitte Technology Fast 500 EMEA

Mon 6 December 2010
Retail Eyes, the UK’s leading specialist in customer experience improvement programmes, has been ranked 253rd in the 2010 Deloitte Technology Fast 500 list, an independent ranking of EMEA’s fastest growing technology companies.

Consumers Holding Out For Last Minute Christmas Bargains

Tue 30 November 2010
But 58 per cent won’t be cutting their spending this year

QHotels Appoints Retail Eyes To re:confirm Its High Standards

Mon 22 November 2010
Retail Eyes to audit QHotels 21 hotels across the UK

Retail Eyes recognised in the Deloitte Technology Fast 50

Tue 26 October 2010
Retail Eyes has been ranked 9th in the South-East in the 2010 Deloitte Technology Fast 50 list, an independent ranking of the UK’s fastest growing technology companies.

9 out of 10 leave without making a purchase

Thu 30 September 2010
But 74% will pay more for a better service

1 in 3 to stay overnight on Christmas shopping trips

Thu 26 August 2010
Encouraging news for hoteliers and restaurateurs

Consumers split over VAT rise affecting their spend

Thu 5 August 2010
But will be tempted by retailers that delay any VAT rise

Are retailers stocking up for Christmas too early?

Fri 30 July 2010
Retail Eyes survey shows consumer demand will be at its highest in November

Warm Weather Attracts Shoppers To The High Street

Tue 20 July 2010
And with the warm weather expected to continue throughout August retailers could cash in

Orchid invests £100k in exceptional service

Mon 12 July 2010
The Orchid Group is investing £100k a year to ensure its food led businesses is the very best in the industry.

VAT Rise - How Retailers Need To Adapt

Tue 22 June 2010
Following the VAT rise to 20%, Tim Ogle, CEO of Retail Eyes, advises on what retailers need to do to adapt.

The Living Room To Strengthen Customer Appeal

Mon 10 May 2010

Bar and restaurant brand launches ambitious strategy following in-depth research conducted by Retail Eyes.

Customer Satisfaction is key to Subway's Success

Fri 22 January 2010
SUBWAY has once again demonstrated its commitment to improving customer service by re-appointing Retail Eyes.

Retail Eyes Rockets into Deloitte Technology Fast 50

Wed 28 October 2009
Retail Eyes, the UK's leading provider of bespoke customer experience improvement programmes has been ranked 13th in the 2009 Deloitte Technology Fast 50 awards

BANK to get the 'Passion for Fashion' with Retail Eyes...

Thu 1 October 2009
Leading high street fashion retailer BANK has appointed Retail Eyes to inject some passion and fun back into the way staff engage with customers.

Retail Eyes hits the top 100

Fri 25 September 2009
Retail Eyes, has once again been ranked in the prestigious Sunday Times Microsoft Tech Track 100 report as one of the top 100 fastest growing private technology companies in the UK.

Satisfied Customers at Subway Christchurch

Fri 11 September 2009
Staff at the SUBWAY® store in Christchurch are enjoying a double celebration 

JD Sports Fashion bucks the trend

Thu 18 June 2009
JD Sports Fashion bucks the trend by listening to its customers and learning from over 3,500 mystery shops in conjunction with Retail Eyes.

The Credit Crunch Fails to Take a Bite Out of Restaurant Tips

Tue 9 June 2009
A survey of 12,293 consumers has revealed that the recession has tightened the publics' purse strings

Retail Eyes to ensure Pets at Home is top dog for customer service

Fri 1 May 2009
Retail Eyes has been appointed to create a unique customer experience programme for Pets at Home.

We love Easter Eggs, but please think of the environment!

Mon 6 April 2009
- the message to retailers, from the British public

Reputation beats price when eating out

Fri 27 February 2009
Brits are sticklers for good service. When it comes to dining out, it is reputation and...

Valentine's survey shows that Cupid's not feeling the pinch

Fri 13 February 2009
Retail Eyes has conducted a survey of 1,677 UK consumers to reflect how men and women are feeling about the most romantic celebration of the year.


Tue 3 February 2009
Retail Eyes has conducted an unprecedented benchmarking study of customer service standards in the UK's branded pubs and bars.

Luminar set to go 'Beyond Hello' with Retail Eyes

Mon 24 November 2008
Retail Eyes appointed to carry out customer experience programme in Luminar's 92 UK nightclubs.

'Slash and burn' won't safeguard customer relationships in a recession

Wed 12 November 2008
As the UK wrestles with the effects of the economic recession, the Institute of Customer Service (ICS) is urging employers to

easyHotel appoints Retail Eyes for 'Quality Assurance' programme

Wed 29 October 2008
Retail Eyes to create and implement a unique 'mystery guest' customer experience programme.

Customers prepared to pay more for better service

Thu 23 October 2008
And high street retailers beat online stores for feel good factor

TCG is at the cutting EDGE...

Tue 21 October 2008
TCG serves-up cash prizes at annual customer service awards

Retail Eyes Supports National Customer Service Week

Tue 23 September 2008
Retail Eyes has become an official supporter of National Customer Service Week taking place from 6-12 October 2008.

Retail Eyes Joins Top 25 Research Agencies

Wed 3 September 2008
Retail Eyes ranked 25th in Marketing Magazine's Market Research league tables.

Only 1 in 10 customers feel valued

Fri 27 June 2008
Speed of service is important but not at the sacrifice of good manners when choosing where to eat.

Making the most of every minute: The Orchid way to maximise the 24 minute lunch

Mon 3 December 2007
They say lunch is for wimps, but these days if you blink, you’ll miss it.

Twickenham is the best for customer service

Tue 9 October 2007
Retail Eyes has released results of its 2007 National Customer Satisfaction Survey.

Retail Eyes makes debut in the Tech Track 100

Mon 1 October 2007
Retail Eyes named as one of Britain’s 40 fastest growing technology companies.

Retail Eyes Breaks Into UK Top 40 Research Agencies

Wed 5 September 2007
And also remains fastest growing mystery shopping company.

QHotels looks for satisfaction

Fri 17 August 2007
Four star deluxe group QHotels has appointed Retail Eyes to develop and manage a new customer satisfaction programme across its 22 properties throughout the UK.

Intercontinental Hotels Group appoints Retail Eyes

Wed 18 July 2007
Retail Eyes utilises its leading edge technology to create unique customer experience programme.

Are you ticking all the right boxes?

Thu 12 July 2007
All isn't as it seems with the results of the latest batch of customer feedback questionnaires.

6 in 10 non-smokers to visit pubs more often

Wed 23 May 2007
At the same time, only 1 in 3 smokers say the ban will make them visit less frequently.

Why plastic might not be fantastic

Mon 14 May 2007

Study reveals pub goers believe glass is good, while plastic is poor

Retail Eyes on the move

Thu 12 April 2007
Retail Eyes is proud to announce the relocation of its UK headquarters to Mount Mill Farm.

What call centres can learn from Mystery Shopping

Mon 12 March 2007
For many of us the humble phone is used for the only contact we have with organisations...