Retail Eyes Europe's leading customer experience improvement company becomes part of Market Force.
Loyalty Lift Calculator
The Market Force Loyalty Lift Calculator™ is designed to measure the effect of specific performance changes on loyalty and financial performance,
The Loyalty Lift™ Calculator is a powerful, patent pending, modelling tool that gives you the intelligence to optimise investments in customer experience leading to improved average transaction values, greater customer retention and increased customer advocacy.
Through integrating operational behaviour information with both customer satisfaction and financial data, the Loyalty Lift Calculator™ calculates which in-store actions matter most to satisfaction and loyalty, and how improving any of those metrics is likely to impact your top-line sales.
We provide you with the ability to create “what-if” scenarios to model your investment in customer experience.
Use The Loyalty Lift Calculator to Understand:
- Which operational elements have a positive or negative impact on your customers perception of your brand
- The number of customers at risk if no change is made and the level of revenue at risk
- The time delay in making operation changes and the increase in revenue through customer satisfaction
And Make The Right Decision At The Right Time
- Identify what matters most to your customers
- Address significant performance gaps resulting in a loss of revenue
- Focus employees on what matters most
- Quantify the impact of key business drivers in your stores
- Manage your investment in the customer experience, eliminating costs which have no impact on revenue and funding those initiatives with the highest return
Click here to schedule a briefing and learn more about how the Loyalty Lift Calculator could help your business.