Mystery Shopping From Market Force

Mystery Shopping – Tailored To Your Business

Market Force mystery shopping programmes are far more than the typical ‘tick box’ programmes of the past and go into the detail of what really affects the customers’ experience.

There’s no ‘one size fits all’ mystery shopping programme. We create unique, flexible and results orientated programmes for each client that recognises and rewards great customer service, all of which are underpinned by:

Genuine feedback from genuine customers – We demographically profile our consumer database of over 300,000 consumers and only use those who match your typical customer or those for a specific scenario.

Understanding the experience
– Customer experience reports provide a balance of qualitative and quantitative feedback – giving frontline teams the opportunity to understand the experience of their customers and the impact of their actions and form a solid base as a training tool.

Insight & Analysis - Tailored user access to KnowledgeForce™, our Customer Intelligence Platform, allowing results to be analysed in real time with a host of reports available for users to generate bespoke reports.

Engagement & Action – Our creative marketing team work closely with you to communicate the results and advice to frontline teams on how to refine their customer interactions while the insight teams focus on the strategic improvements of the customer’s experience.

The interactions between frontline staff and customers define a business or brand and in today’s competitive world, having a detailed understanding of these interactions has never been more important.