Retail Eyes Europe's leading customer experience improvement company becomes part of Market Force.
Social Media Monitoring
The voice of your customer...
The growth of Social Media has given consumers a new way to engage with the brands they love, sharing views and opinions with their network, the web and the world. However, it also means the bad experience of one can be shared with the masses in an instant.
With over 95 million tweets a day and 1 in 9 people around the world now on Facebook, businesses are faced with the challenge of searching through endless data to try and find those crucial posts relevant to them.
Market Force offers a solution for businesses who want to stay on top of online conversations, quickly engaging with customers who express dissatisfaction with an individual store experience, or acknowledging individual mentions of a great success.
We do it differently
There are a growing number of social media monitoring tools available to track and analyse posted conversations. Most are useful to brands and companies in understanding what consumers are saying about their products or services.
But at location level, Store Managers don’t have the time to sift through huge quantities of posts or conversations to try and find that crucial post about their store.
Social Media Monitoring by Market Force provides not just general brand feedback and commentaries from the masses, but also gives results delivered down to individual stores, empowering Store Managers to interact and engage with lost customers or to respond to a customer who has had a great experience.