How much do you agree with the following statements?
Strongly disagreeDisagreeNeutralAgreeStrongly agree
The hotel was easy to find
The hotel exterior was well maintained
The reception felt ‘open for business’ when you arrived
The reception was clean and well maintained
The hotel staff were friendly, smiling and helpful
All staff were easily identifiable in Travelodge uniform
Staff dealt with any problems as a priority and provided a satisfactory solution
Staff had good local knowledge and shared this with you to help your stay
Check-in was simple and hassle free
I felt staff really cared about me during my stay
Reception/check-in/staff - What were the good points?
Reception/check-in/staff - What were the bad points